Issa Tolla

Review of The Ritz-Carlton Georgetown

Lack of customer service is unreal and not clean w...

Lack of customer service is unreal and not clean we had breakfast in the lobby due to covid and no one picked up dirty plates for hours ,said they were part of American Express fine hotels and rewards when we got there they did not honor it said they were no longer part of the program and that should of been updated, that s false advertisement I have stayed in many ritz hotels but I won t be staying in this one again