Very poor customer service and problem solving ski...

Very poor customer service and problem solving skills. I received a quote via email for printed napkins and was billed for more than what I was quoted, even though I sent a purchase order at the time I placed my order, showing the total cost I was quoted. They waited until after the order was complete, then raised the price on me. In the end, they matched the original quote, but it took over a week and I was told that the error was on my end because I should have looked at the additional costs on their website. This is the first vendor I've ever dealt with that does not include all of the charges within the quote and expects you to visit a separate site for other costs. Ridiculous.