I thought NOLA was great- but unfortabtely the exp...

I thought NOLA was great- but unfortabtely the experience were limited to outside of the hotel. The Crowne Plaza was disaster.

There were a number of falsehoods that we encountered just for us to make a reservation. They didn t have a pool even through they said they did. (Called mgt and they said this was on the website, did a double check - IT IS NOT. Still advertising outdoor pool!) They not have self parking on site, and we weren t able to check in when they said.

When we called mgt about our concerns, we were given attitude and we could go to another hotel which is IMPOSSIBLE when it s nearly 5PM, streets are crowded, and everything else is booked! Not to mention having 13 mo old with us. The WHOLE reason we booked this place was that it was close to the aquarium with a pool which allows us to GET OFF THE STREETS with a child and onsite self parking.

It was so bad that my husband thought after 4 hrs of waiting we were going to be told that our room was given away (which wasn t the case) but the vibe that was being given. When I asked why we didn t receive a text altering us our room was ready- they couldn t give me a reason.

The rooms are outdated, dark and gives the feeling that it s a couple bad misktakes before being closed. Very dungeon-esque. My advice would be to look at their mgt training tactics and people skills.