cloyd jack

Review of OSF St. Joseph Medical Center

In terms of the medical work I have no complaints ...

In terms of the medical work I have no complaints as they are professional and did a good job. However, as others have stated, they really need to revamp their billing department. After our daughter was born we paid off all of our bills from the hospital. Nearly a year later we received a notice from collectors saying we owed a bill to the Bloomington Medical Laboratory even though we never even received a bill from them nor even knew that they were separate from the hospital staff. I understand that things get billed separately in a hospital setting, but at least send us a bill so we can pay it. We shouldn't be learning of the bill for the first time from collectors. If this organization could get just a little bit more effort out of their billing department then they would be 5 stars.