N MP

Review of Sutter Roseville Medical Cente...

I've had good experiences here in times past but e...

I've had good experiences here in times past but each of my last few visits (three ER visits, one hospitalization) was a mixed bag in terms of staff courtesy and professionalism. Some of the staff were excellent (kind and respectful) and some were awful (rude, condescending). Within the same visit, you could be made to feel welcome or just 'in the way,' depending on which staff member was attending to you at any given moment. I felt like their #1 concern was just getting me out of there, not necessarily helping me. The wait time in the ER is ridiculous. After sitting in the lobby for hours, I was sent home in the same condition I came in with, with nothing for pain management once I left; and yet I was admitted when I returned the next night for the very same thing. I used to think Sutter Roseville was the best hospital in town, but not anymore; they seem so disorganized and disinterested now. I certainly don't enjoy hanging out at hospitals but in my opinion, if you need to be seen, Mercy Hospital of Folsom is the place to go in this area. They're prompt, courteous, and professional. There's a flow to their ER, whereas Sutter's has become like a stagnant pond, with an average wait time of 3 hours before ANYONE sees you, whereas Mercy Hospital of Folsom got necessary tests started within minutes of my arrival both times that I've had to go to their ER within the past couple of months - and nobody made me feel like I was a bother for being there. I wonder what happened to Sutter Roseville. (Whatever it was wasn't good.)