Whitney Jernigan

Review of Brown and Wood Cadillac

This is my third vehicle I've purchased from Brown...

This is my third vehicle I've purchased from Brown and Wood. The first two went great. However I purchased a 2016 White Tahoe from this company. I had it two weeks and it had a loud ticking noise every time I accelerated that was getting louder and louder. It also drove uneasy. I had 2 GM Mechanics look at it around my home area and they said something was definitely wrong. The vehicle should NOT sound like that. Of course when the vehicle was dropped off to be fixed at Brown and Wood they "did not hear it". I called MANY times and probably talked to everyone that works there and asked to please let me trade in on a Acadia. I was told the vehicle would have to be new so I would not be in the hole. After talking to them and getting prices they were going to charge me a ridiculous amount to get out of this Tahoe. With my hands tied I tried my luck at Boyd Chevrolet in Emporia. They got me into a brand new Acadia for 7 thousand dollars cheaper than Brown and Wood offered AND informed me the Tahoe I had purchased from Brown and Wood had been wrecked! I WAS a loyal customer but I will NOT be returning.