I am very happy with my new Toyota Sienna (2014) t...

I am very happy with my new Toyota Sienna (2014) that we purchased from Ahmad and Diana.

I bought a 2014 Toyota Sienna Limited AWD and immediately got buyers remorse. Thank GOD Sunnyvale Toyota has a great team of staff who care. The dealership already offers a no questions asked return policy up to 250 miles and an exchange policy up to 700 miles. I immediately went on a 1700 mile road trip the day after I bought the van and determined part of the way through that trip that I would have rather got another model. OH NO!

The model I wanted was not available in Northern California, so I felt as though I just bought the car that was on the dealers lot, instead of the one I really wanted. I wanted the 'Advanced Technology' package that is only available on FWD limited models - and no dealer in the area had one. Luckily for me, a dealer in LA did have it.

After coming back into the dealership and explaining my remorse to a very friendly sales manager (Diana) an offer was extended to me. Mike, the General Manager, approved a 'rollback' with a nominal fee. That means that they took back a van that I had put 1700 miles on simply because I had remorse and charged me a reasonable restocking fee.

They did this all to be absolutely sure that they had a happy customer - which I am. The existing return/exchange policy is completely appropriate, and they had every right to refuse me taking back the van. A van, I should say, that they will have to sell as used at this point.

I couldn't be happier with Sunnyvale Toyota (short of getting the vehicle for free). My pregnant wife, my 9 month old son and I all applaud the excellent customer service that Ahmad and Diana (and Mike Shum) provided our family.

Bravo!