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Brandy Hurt

3 years ago

These people seemed easy to work with to begin wit...

These people seemed easy to work with to begin with. Me and my family did get the home that we wanted. However I sent my first mortgage payment off and after over two weeks it never got cashed. I spoke with someone and was informed they can accept payments over the phone, but are unable to accept the first payment over the phone? Doesn't make sense. I was then informed to cancel my first money order and send out another one and I would have a grace period without being charged a late fee. I done as I was told and sent out another money order this time with tracking. The tracking say was supposed to be delivered Monday on the 21st. Im guessing the USPS is having a hard time finding the location because I get a message every day saying it still has not been delivered. So now here it is going on the 2nd month of me living in my home and I still have not been able to pay my mortgage payment and it seems as if no one can help me. They all keep telling me the same thing. Its getting frustrating. I'm at my wits end to pay my mortgage payment.

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