Terrible service. Had an appointment set up for ne...

Terrible service. Had an appointment set up for new installation. I called a few days before to confirm the time and was told all was well. Four hours after they were supposed to show up I called wondering where they were. It turns out that they had canceled our appointment without notifying us in anyway at all. It turned out that one of their employees didn't finish setting up our paperwork so they had to cancel. I don't see why they couldn't have told us that when I called a few days previous.

But accidents happen so we set up the paperwork again and reschedule with the manager named Carrie who assured us that she would take care of it and make sure that everything worked the next time. We rescheduled for two weeks later. Two weeks later I called a few days before the appointment to make sure again. They never set up our appointment! Carrie, who said she would take care of it personally didn't even finish setting the appointment.

So the phone operator I was talking to said that she would pass on the information and have Carrie call me "in a few minutes". She didn't call for six hours. I was done at this point, I was trying to find a better internet service with better customer service. Instead I found a company with even worse service.

So I'm no longer going with them. If they can't even muster up enough service to schedule an appointment twice in a row then how could I ever trust them if something actually broke. When I expressed my frustration I could tell from their reactions that they had heard it all before many times. None of them reacted in anyway that I could call sorrowful, they just don't care. Also, be sure to watch their contracts. Their special deals only last for so long before the price sky rockets astronomically.