joanna clark Review of The Colcord Hotel
After driving into Oklahoma City just before 2:00a...
After driving into Oklahoma City just before 2:00am from Texas, getting confirmation from the hotel twice over the phone to make sure everything was going to be okay when arriving for check in, already charged for the wrong day and for their Colcord Suite(2nd most expensive room) with a no show fee added, was still waiting for that to be refunded, and was to attend my brother's wedding the following day. I was told by a SUPERVISOR that even though I was already checked in I could NOT stay. With NO EXPLANATION. I had no where else to go and every other hotel nearby was booked. I drove around the city until 4:00am looking for somewhere to stay. I also had my puppy with me who eventually got car sick and we ended up driving back home. With no sleep, shower, or food since we didn't get a chance to settle in. I missed my brother's entire wedding. I have spoken with their director of operations who told me that I was supposed to get a room that evening and would hear back from their GM BLANE THOMPSON, but have not. It has been over a week now. This is not a 4 star hotel and unless you do not oppose to this hotel/business allowing blatant discrimination . I suggest the OMNI being built across from them or until their opening, the 21c Museum and The Skirvin Hilton might be a good choice. Colcord Hotel management has poor customer service, terrible communication skills, and obviously no sense of discernment .
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