James Patrick

Review of Portillos Rockford, ILL

I pulled into the driv-thru line and and ordered $...

I pulled into the driv-thru line and and ordered $50+ of food. There where only three cars in line, so I reached the pay window rather quickly. A manager stuck his head out the window and asked me to pull forward to the stop sign and my food would be right out. I did and it wasn't........5 minutes later an employee asked me to move my car as i was blocking the driv-thru and she would bring my food shortly. I moved into a parking space and waited.....twenty minutes later i walked back to the window and inquired about my food. It was sitting there waiting for someone to bring it to me, but no one knew who that someone was. I asked about the hold up and the female employee replied that it wasn't her problem and finally handed me my order. This happened around 7 pm on Sunday May 29. Is this the way you want your customers treated ???? Jp