Nate Simon

Review of Hyatt Regency Louisville

Front desk staff (in particular Oz) went above and...

Front desk staff (in particular Oz) went above and beyond to give us 5 star experience when we mentioned at check-in that we were doing a one night "staycation". They sent a bottle of wine to our room gratis. Stayed in one of the newly renovated rooms... awesome experience. The new rooms have HUGE tvs, probably 65 inches at least. Excellent hotel. So rare to have such great customer service these days. My guess is that all renovations will be completed by Derby.