Connor O'Neill

Review of Gateway Chevrolet

Spend your money someplace else. After meeting wit...

Spend your money someplace else. After meeting with them and trying to get it resolved, I was told I might need a radiator flush and that the mechanic had to get it approved by the GM and would call back. Never received any call back or follow up. Would not recommend this place at all. Don't waste your time and money here.

Pending solution from GM, contacted me and was very helpful in finding a solution. Will be meeting with them Tuesday.

Met with them Tuesday, the service manager David Sanchez was able to look at my car and adjust some quick things and said he would be following up regarding a transmission flush. Was very happy with the follow up provided so far.

Worst post sale customer service I have ever seen. I bought a car from them and within 2 weeks the transmission was acting up. I reached out and was told I'd be contacted. No response for a couple days. Reached out via chat, email and phone again to try and get some assistance. Instead of help I was met with more of there sales team trying to sell me another car. When I told them I already bought one..from them... The dismissal they had was painfully obvious. Upon perchase I would have recommended them to any friend or family member, after this aweful display of post purchase customer service I will never shop nor recommend this business to anyone I know. Spend your money somewhere else that will actually follow up with you. 0/10 would not recommend terrible post sale customer service.