I made a purchase on 10-06-20, my order CP1114351,...

I made a purchase on 10-06-20, my order CP1114351, as I arrived on 06/13/20, an empty box arrived and since the day I arrived I have tried to have it solved and I am still waiting, please respond by favor. It is urgent ...... days later they replaced what I did not get in the first instance, the process was slow but sure. Thank you very much for solving in the end.