On June 1st we made a reservation for 2 rooms with...

On June 1st we made a reservation for 2 rooms with double beds. We called the morning that we were supposed to check in and was told that our reservation was in place and that check in was not until 3. We showed up at 4pm and was told that they had no double rooms available. We were told that since we didn't book with them directly that there was nothing they could to guarantee what we had reserved.