Ordered online for a used product listed in exe+ (...

Ordered online for a used product listed in exe+ (excellent) condition. Went to pick it up and found its condition to be 6 / 10 and they would not tell me the exposure count. Felt like a very sketchy deal so I cancelled. I bought a new one that same day from another company even though the price was the same. Had you made any offer to correct the error I likely would have purchased from your store still.