I have been with IInet since 2008. I queried why I...

I have been with IInet since 2008. I queried why I was paying for mobile phone usage on Voip. I was told when i took out the contract that all landline calls and mobile calls within Australia were free on Voip. The person that I spoke with in the invoicing department today was very helpful and knowledgeable but he could not locate the contract. I asked if he would credit the mobile calls on the current bill and period which was less than $30. His line Manager Tristan said no he would not credit the calls. I will now look at other service providers. The service used to be excellent but has been deteriorating for some time.