My patio door would not close properly. The manufa...

My patio door would not close properly. The manufacturer and several neighbors recommended S. Albert Glass. The repair was more time consuming and far more expensive than expected, but they did fix the issue. The experience could have been much better. I do not recommend this company.

They quickly dispatched a technician to investigate. He determined that the handle mechanism had broken; it no longer lifted the locking pins along the edge of the door. The company initially quoted $904.16 for the repair. When I balked at the price, they lowered it to $734.96. I approved the revised estimate and waited a little over two weeks for the part to arrive.

Craig, the Operations Manager, contacted me by email to say the parts arrived and scheduled installation the very next day. I didn t receive a call during the scheduled time, so I called the company, only to be told the technicians were outside. I found them; they had the parts for another customer in my condo building and had been trying to locate that person for the past half hour. Due to a mix-up in the office, they didn t have the work order or parts for my door. The other person wasn t expecting the technicians.

The office apologized and rushed the parts from the warehouse to me while the technicians went to help another nearby customer. When the parts arrived, I was shocked to find the tiny box contained a few ounces of plastic parts, a small metal slide, and a few screws. While I d been told the parts just arrived, I also noticed the shipping document indicated the parts were to have been received over eight days earlier.

I waited for the crew to return. They were respectful of my apartment, offering to cover their shoes when working in the carpeted bedroom. The immediately reported that the parts were not adequate to fix the door. They instead needed a handle and slide mechanism, which happened to be the exact part they d arrived with for the other customer.

Thinking quickly, they offered to use that part on my door, warning that it would be a higher price but that they could not tell me what the new price would be. After investing most of the day in fixing this already, I told them to move ahead, but that I already felt the amount I d been paid was more than enough. Two weeks after the repair, the business office called to inform me that due to the additional parts, I would be charged another $211.50.

I ve now paid almost $950 to fix what seems to have been a relatively simple and straightforward issue. While the technicians were friendly and efficient, the disorganized back office and sky-high prices left me feeling cheated.