Originally the transaction was very poor customer ...

Originally the transaction was very poor customer service. I called and spoke to Ben who told me that our window was still under warranty. We purchased 18 windows back in 2003 and a seal let go on just one window.

After confirming he would order he emailed me 1 week later to say he forgot to get our address and the window was not ordered. After sending our address I asked for confirmation. I emailed him twice and called and left a voice mail. He never responded to my request for confirmation, never ordered the window or made any contact with me.

After 2 weeks of frustration I called back and spoke to Bill. Great customer service and confirmed that Ben never ordered our window. Within 24 hrs Bill placed the order and sent me confirmation. We are now waiting for our window.

If I had to rate our transaction with Bill it would be 5 stars, If I had to rate it with Ben it would be 1 star, reason for the 3 star rating.