I recently stayed at this property (24th Dec, 2020...

I recently stayed at this property (24th Dec, 2020) but had to shorten my trip due to illness. Airlines were kind enough to allow me to prepone my flight back but this hotel charged me for my stay plus one night as cancellation fees. I have never experienced such a horrible customer service.

I tried reaching to reservation desk but they said they can't do anything and their manager is never available to discuss it.