Every single person on the transport team were won...

Every single person on the transport team were wonderful, kind and professional. However, my mother was 30 minutes late for her pacemaker check appointment. The tech told the driver it would take less than 15 minutes to run the test and to please wait. I begged him not to leave! When I was told that decision was up to dispatch, I became concerned. He left! 10 minutes later I called dispatch and was rudely informed it would be a 30 to 40 minute wait! Two phone calls later and a lot of emotional screaming on my part, I was told that the original driver had a family emergency and they were sending a different crew. Finally, after an hour and a half wait, they came. My mother is 98 years old, multiple cardiac issues, unable to walk after surviving from Covid 19 pneumonia in April. She was abandoned by a heartless, inefficient dispatch team in a cold doctors office foyer for over an hour and a half. We live only 10 minutes from the doctors office ... what should have been accomplished in 45 minutes took over 3 hours. I m new to this ambulance transport thing BUT I do not recommend them!