Best New Car Experience!!!

Best New Car Experience!!!

After recently purchasing two cars from David McDavid Honda of Frisco; I must say that it was the best new car experience that I have had in my 30+ years of purchasing many new cars for my wife, children, mom, and myself. In my years, I have worked with many new car salesman, and rate Mike Stock as one of the best. What I appreciated about Mike is that he was congenial, informative, patient, attentive, not-pushy, and had excellent communication and customer skills. Mike was pleasant to talk with during the test drives and while waiting on sales phases to complete. He actively listened to what my wife, son, daughter, and I deemed important for the two new cars. He proactively kept me informed as various activities (trade-in estimate, contract preparation, new car prep, etc.) were occurring. I am the type of person that likes to be informed of progress, so I really appreciate this small, yet often overlooked effort in attentiveness. Mike was well informed about the car and was very capable in presenting the car features, safety capabilities, and electronic technology. I had already read up on the cars, so I can say Mike s facts were accurate.

An example of Mike s people and customer skills was when my wife and daughter were deciding between gray or black leather. Mike took us to the remote new car lot where there were many options to look at. My wife and daughter went back and forth sitting in the cars with black and gray interiors. It was not a quick decision, and all the while Mike stood back and allowed them the time to decide and the space to quietly discuss the options. Something that impressed me was that it was a cold day and Mike did not have a coat. I could tell Mike was cold, but he never mentioned it, and never rushed my wife and daughter.

Besides having an excellent salesman, another key factor that made this my best car purchasing experience was that it was one of the quickest. Normally negotiations take many rounds of the salesman and I negotiating, and then the salesman making trips to the sales manager, trade-in manager, finance manager, etc . Each round taking half an hour to an hour. With the whole process taking much of the day. This time it was much quicker, and I believe it was because Sonia Heredia, the General Manager, was present on the sales floor. For years, I have seen Sonia s autograph prominently displayed on the interior wall of the new car sales floor; and finally I had the pleasure to meet her.

The first round of negotiations was for a single car for my wife, but Mike Stock attentively heard that I was also looking for a new car for my son. Through genuine good conversation, Mike listened to the details of what I was looking for in my son s car, and the price that I was willing to pay for the two cars. Mike took the first round negotiation offer to the decision makers. I was pleasantly surprised when Sonia came out with my offer, we talked a little, and the deal was signed. I love working with a decision maker like Sonia. Her hand continued to be involved during the financing and car acquisition; and that hand seemed to facilitate the purchase, which resulted in quickening the entire process. In my short time with her, I could sense that she had excellent management skills, which I believe flows down through the ranks of salesmen, service team members, and management; to make David McDavid Honda of Frisco one of Honda s prestigious winners of the President s Elite Award .