Laura Petrocelli

Review of 75 Main Group

My first and last experience, and one of my first ...

My first and last experience, and one of my first times ever taking the time to write a review since my blood is boiling right now. First tip for management: get new staff for the front desk/hostesses. We ordered ubereats which said it would take 25 min, and ended up taking an HOUR and 45 mins (no exaggeration here). When I called to check on my food the first time, the girl Leah? Said hello and then I literally heard the phone hang up after I said hi I m-. I called back of course now even more HANGRY than I already was, and this time she s claiming that she can t hear me, so I said do you have another phone? She shortly said no. So I guess this is the only restaurant in town that only has 1 phone. Which you can t hear your callers from. Cool! So anyway, I explained that we have been waiting and I was calling to make sure everything was ok, and she said to hold on, and puts me on hold for almost 5 mins, (didn t ask me anything about my name or anything else btw lol) and comes back and said was it 2 salads? I said nope, it was 2 entrees and 2 apps, and she said ohhh it was a really big order then... I said if that s what s considered a big order then, I guess so. She then says my Uber eats guy has been waiting for a very long time, and that the kitchen didn t give to him. She said my food might still be warm. Ummm excuse me, but WTF?!!! Then proceeds to put me on the phone with 3 diff ppl, one may or may not have been my delivery guy but I couldn t understand him. Then the next guy said your food was ready 5 mins ago but we can t find the driver, can you call him?! Then I lost my mind,, since the genius clearly said that she knew the poor guys been sitting there for a very long time. Again, never write reviews, but praying the owner sees this so he can fire everyone, and start over. Or just close up shop, and let someone else take over that actually cares about someone who could have been a customer for life, and now just wasted more time writing
this on a place that clearly gives 2 sh*ts about anything. PS the food was not worth the wait either. PPS: Get a new job Leah that doesn t involve anything with dealing with other humans. Thanks for the memories!!!!