This website and loan service is truly awful -- I ...

This website and loan service is truly awful -- I basically have no confidence that they are reporting my payment schedule correctly. My loan was sold to them from ACS (shame!), and now my monthly loan payments just seem to be random and inconsistent. It'll tell me my "next due date" is coming up or even passed under my loan details, but then no amount is shown in my "Current Payment Due" box. Also, I don't want to fish around your website to find my loan info -- it's conveniently hidden below under the "View full website" option, which is super annoying. Get your act together if you're going to be managing people's student loans, which for many of us is an incredibly important (and burdensome) piece of our financial lives.