Briar Zimmerman

Review of Boston park plaza Hotel

If you want to charge guests fees for no reason, a...

If you want to charge guests fees for no reason, add the fee to the actual price of the room. Don't slip a bill under my door in the morning telling me I owe you more money for "Facility Fees". Your staff laughed at me when I asked them about the bill. Your manager, Bruce, blew me off when I asked that the random amount of money you charged me without my permission be refunded. I'm notifying my bank of the charge as fraud and never staying at your hotel again.