The hotel is beautiful inside and the room was big...

The hotel is beautiful inside and the room was big and very comfortable.
However, I did my reserve with breakfast and no one gave me the voucher or explained how to get the breakfast, so I called the reception and no one knew the time the breakfast would be available, and also after eating the waitress at the restaurant said I needed the voucher. I had to go to the reception wait on line to get the voucher. If it wasn't for this little inconvenient I would give 5 stars.