I am giving a five star based on one employees wil...

I am giving a five star based on one employees willingness to go above and beyond his work duties. Mike Baird gave us a ride to the Wharf when the Tram just passed us by. The rest of the stay was sub standard. So many hidden charges. I have to pay $30 a day to work out? What hotel does not offer a free work out center. Several calls to get housekeeping to do their job. The indoor pool was closed the first two days of our stay. We called ahead since we knew it wasn't season. We were told that only one of the outside restaurants would be closed, not true. We were also told after we called the front desk that the only way to get hot water in the shower was to run the shower for 15-20 minutes, rather inconvenient. All in All, Mike, keep up the great work!!! We will not stay here next year.