Good car buying experience, but very poor service ...

Good car buying experience, but very poor service and parts department. I called about getting a replacement part for my truck. The guy put me on hold to finish his conversation about a TV show with his coworker. I guess he forgot to put me on mute. What a lazy SOB! Y'all need to fix your people. Also, my wife was interested in buying a new Tahoe Z71, but nobody ever got back with us. You'd think for someone interested in a 60k+ vehicle they'd call you back. Nope! Taking business elsewhere!