C

Chris Milburn

4 years ago

$400+ per night to stay here, can't believe this i...

$400+ per night to stay here, can't believe this is what we get.

On the last day of our stay, pool is unavailable for half the day as they have it booked for a photo shoot (no notice to guests..) alternative is to walk across the road and they MAY let us use their pool at another hotel.

Streets around the hotel are filled with homeless and hustlers. Advised not to go far at night (and not to have my wife out alone at night)

Room service is as expensive as the nightly rate, 4 fee on top, 20% service charge, plus tip, plus tax.. and that's without even paying for the food.

Rooms look amazing in photos, but were a little underwhelming in person. Mattresses are cheap and lumpy, sheets are thin and both beds had holes in sheets. Feels a little like an Australian hospital. Pillows are half sized which I can only assume is to make the beds look bigger in photos.

I'd hope the bigger suites that were twice the price were nicer, as this one is definitely a let down.

Housekeeping missed our room 2 days in a row, however we did manage to have new towels and bins changed at 9pm when we called front desk.

Bathrooms have been renovated in the past, floor tiles appear to have been painted and are slippery (our two year old took a fall after a slightly steamy bathroom made the floor moist)

Parking is just another joke. It's a public carpark where you might not be able to find a spot if there's something big on at the Dolby or the Chinese theatre. It's $15 per day to self park.. but only if you leave the car there. If you're coming and going during the day, it's an expensive little adventure. Valet is $45 per day, but if you're tipping each time it's even more. Best to take the car and stay out all day (the pool and other facilities might not be available back at the hotel anyway... So why go back?)

We've had an amazing few weeks here in the USA, so it's a real shame that this is the end to our trip.

We chose Loews as it has a great reputation for quality accommodation, we paid extra over other similar hotels in the Hollywood area because of it.

We were obviously wrong. Really really heartbroken to have this 'top off' an amazing holiday.

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