We arrive for our stay and we are greeted with cou...

We arrive for our stay and we are greeted with courteous service and we step into the elevator expecting a glorious experience given the reviews we had heard. To our displeasure our room was soiled, wet towels on the floor and unkempt beds. Despite the staff reassuring us of the extra cleanliness being provided due to covid-19. We then return to the lobby.

We are upgraded to an executive suite as a courtesy for our inconvenience with our initial room. Hoping our problems are solved, we arrive to discover our floors are littered with someone else's hair and lint and bits of what resembled toenail clippings. I was very uncomfortable and stressed and hoped to take a shower only to find our shower had no working hot water. They have to send a maintenance man to our room to fix the problem.

My friend and I were in town to celebrate. Our stay was supposed to be about finally achieving a goal literally 14 years in the making. Instead I have payed for a room that wasn't clean and comped to a room that was only slightly better. I hate that I was disappointed as I had heard such wonderful things from a friend who had stayed years back. Hopefully things will improve for future guests. It really is a beautiful place and the staff at the front desk were friendly, hence my 2 stars out of 5 remain.