The WORST experience I ve ever received on the ser...

The WORST experience I ve ever received on the service side. Would give negative points if I could. I took my car in over a month ago to get the A/C fixed (as the 2017 civics had a recall), and the service side somehow lost my hub cap during the process. Ive called MULTIPLE times throughout the course of a month to try to ask the service team to take a look in the back, and whatever other options they had to find the caps. However, without even trying to help, MARTINA the service receptionist denied any service and said that I was wrong and the team wouldn t have even touched the caps if they were just fixing the A/C. I called back a couple other times after to ask if they could take a look at their video surveillance just to be sure, and to no surprise, got no follow up and again was told that I was wrong. Finally, the fourth week into following up, I asked to speak to the manager as I was not getting any help from Martina or anyone else. AT THE END OF IT ALL, they DID have my hub caps. However instead of the manager, Michael having the decency to follow up with me, he had his assistant Martina leave a simple voicemail saying they found it. No apology, nothing from the manager, just a brief message from Martina, the lady that was no help from the start and denied anything from me from the beginning.

Just a tip from someone that works in the service industry or anyone that has any common sense/decency: if a client calls in concerned or upset and escalated the matter to a manger after a MONTH of countless calling and unattended voice messages, it would only be the simple and right thing for the manager (in this case Michael) to apologize and leave a voicemail himself. A simple my apologies we have your hubcaps and would be happy to put them on for you would ve sufficed.

Either way, I called again to follow up, and this time I was upset calling in, and when I explained the situation to Michael (keep in mind he s supposedly the manager , he started yelling, telling me to stop yelling (ironic lol), lost his temper, and was speaking over me. When I asked for HIS managers contact information his response was IDK YOU FIGURE IT OUT YOURSELF . When I asked do you not know who your manager is? He said NO I DONT THATS FOR YOU TO FIGURE OUT and hung up.

Nevertheless, I found the GM s contact info and will be escalating this issue.

It is such a shame because the sales side was so nice during the entire leasing process, yet after my lease is up, I don t plan on continuing my relationship with Honda Oakville due to the ignorance, pride, and overall terrible customer service from the service side.