With 1.5 years an induction cooker started to falt...

With 1.5 years an induction cooker started to falter, just after 2 years this defect went in the sense that it could no longer be cooked. After repair by a technician where we only paid the call-out costs of 64 euros, we thought the problem was solved. Nothing could be further from the truth, a large part of the pans that were previously recognized on the plate; were now refused. The 2 engineers who followed blamed the pans of BK, Tefal and Ballarini. After practically all the pans of the Blokker, Makro, Sligro, Hanos and cookery shops have made a final request to Siemens to solve the problem otherwise legal action would follow.

Mechanic 4 wanted to solve the problem and started calling the office, on advice, bought a replacement plate from a higher series with an additional payment. Unfortunately this plate had a 'production error' upon delivery, an unsharpened glass rim where I cut my fingers open. Also due to the design of the model there would be a lot of dirt under the front and rear edge, not to keep clean. We feel well taken with the first repair, all pans that no longer worked after replacement PCB were immediately accepted on the new plate. The problem was not in the print but in the pan recognition in the power supply unit.

Wanted contact, had excellent contact with a lady who finally put our request for replacement plate (another model with stainless steel edge, no glass) in operation.

For the inconvenience, Siemens offered to have the plate built in free of charge, neat but not necessary. We just wanted to be able to cook a working plate without disruption. The technician who has built in the plate while grumbling, swearing, ranting on Siemens (his client) will in any case NOT come in here any more. Insufficiently covered an oven full of sawdust (hole countertop was too small) while I offered to take it out but did not have to. If I then also get the comment 'You can worry about anything', the size was full with me. Lost whole free morning to free sawdust from oven to prevent odor / fire during operation.

After 1.5 years of misery with repairs and haggling, it is now solved for what I hope for the next 6-8 years. What do I blame BSH for in the end? the long haggling and the total no response to a lousy installation, just no response to an extensive neat e-mail.

From the first repair, we at BSH have received Murphy's law as a gift for everything, can strongly recommend making another 'gift' available in the future.

-> Respond faster to complaints
-> Always respond to customers
-> Communicate better about delivery
-> Still waiting for the invoice of the current model.

The new plate (photo), after 2 weeks of use; awesome!

Update 28-08-19:
Following this review with request from BSH to contact the following. I have contacted, then there are a few weeks between the contact on the mail. Finally had a nice conversation with a lady who apologized for the complete situation that arose. There would still be feedback, unfortunately only a cold business invoice received on the mail without written confirmation of the phone call that was promised.

It should be clear that BSH (Bosch, Siemens, Neff) you do not expect after sales, they do not adhere to agreements and you must have an angelic patience for advanced when it comes to a response.

Compensation for inconvenience and / or lost time has been discussed, but again it is just empty actions.

Completely missed opportunity to close a dramatic chapter. After more than 20 years of loyal Bosch / Siemens customers, I now close a chapter!