Jaime Seymore

Review of Quality Inn Rochester NY

Owner and his family live on the premises and are ...

Owner and his family live on the premises and are extremely rude. First night spent needed to change room due to broken/insufficient accommodations. Staff stated that because i didnt check my room within 15 min of check in i could not move to a new room. Staff knew we were leaving to oick up food when i checked in and did not state this as a policy. Laundry is not accessible to guest as owner states its "theirs ". I need to extend my stay for an additional night. The owner came to my room the next morning and stated to my children that it is time for us to check out. Worst experience ever! Do not recommend