Patricia Dustman

Review of Midway Chevrolet

Our experience was terrific. Our grandaughter was ...

Our experience was terrific. Our grandaughter was with us and had never had a "car buying experience", so all of the stages of the process were important for her to observe in order to give her insights into her future adult responsibilities. To prepare, we had conducted a significant amount of due diligence and had set an appointment with the dealership prior to our visit. We had obtained written (email) price sheets on two separate models, so we had firm prices going into the visit.

We arrived wanting to see two different models in several colors. Valentino Castrillo was a perfect guide. He drove us around to the multiple lots, guided our test drives, exhibited a delightful sense of humor, and keep us updated on the r-e-a-l-l-y l-o-n-g paperwork process, once we had made a decision. He made sure he was available when we picked up the car and carefully went over the distinctive features and safety options before we left the dealership.

Michael Gronski, in finance, gave us clear and complete descriptions of coverage options as well as all of the cost sheet expenses and answered all of my follow-up questions, including two additional ones the following day. He made sure we had copies of the paperwork for our files and assured us that he continued to be available for any additional questions we might have.

We will recommend this dealership to friends and family with no reservations.