SHADY, SHADY, SHADY company!!!! I too was charged...

SHADY, SHADY, SHADY company!!!! I too was charged the $250 on 2/8/18 for a CPM machine. I was told that my deductible had not been met yet. I informed them it certainly had. Was informed I needed to pay the $250 and it would be refunded once claim had processed. I called them again today (4/30/18), was told claim was submitted on 3/14/18 and then resubmitted on 4/19/18 with more documentation. I advised them that did not make sense as I do not see any claims on my BCBS claim page.
I called BCBS, they do not see any claims at all from Kinex. They tried calling Kinex back several times while I was on hold, could not get anyone to answer. They finally left a voicemail message for Becky and urged me to continue to call Kinex to make sure they had proper information and to let them know BCBS had no claims submitted from them.
I called Kinex back, 4 times, never getting Becky in billing; so i pressed a different number for claims. I was told she could not help me. She said she would try to get "Becky" on the phone, but of course she couldn't get her either.
I do believe this place is a scam! I am going to let my doctor's office know so he can quit using this fly-by-night company and that no one else will get scammed from them. Shame, Shame, SHAME!!!!!!!

UPDATE: This company's saving grace is their local sales rep. I contacted him and he got right on it. Within 15 minutes he had an answer for me - turns out the claims were submitted to the wrong insurance company.
If people at the main office would answer their phones and return phone calls - we probably could have figured out that it was sent to the wrong address and thus avoided this less than stellar review.