My food was ok but it took over an hour after we o...

My food was ok but it took over an hour after we ordered too come, in which time no one came up to us to tell us how long it would be or why we were waiting. My sister ordered a Caesar salad that came out as just leaves with dressing, and a small bit of chicken. We checked the menu on line afterwards and it should have included cheese & croutons as well. My dads steak was medium, when he asked for well done. Someone did come to ask if everything was ok, but he had nearly finished his steak by then. Considering it was a Tuesday night, and didn't look particularly busy, not a great experience.