A Clay

Review of Ford Credit Canada Limited

Awful experience. 2 months prior to my lease endin...

Awful experience. 2 months prior to my lease ending I was contacted saying that no less than 45 days prior to my lease end I would be contacted by a company to set up an inspection on my vehicle. It was explained that this would give me the opportunity to fix anything on the vehicle in advance rather than being charged. I was never contacted and any effort I made to contact Ford credit Canada got me nowhere. Even the dealership brushed it off as no big deal. Then I receive my bill a month after the lease ended and am charged for leather stains! Something I had warranty on!!!!!!!!! But I was never given the opportunity to use the warranty because the inspection was done after my vehicle was given back. I called Ford credit Canada and was told at first that the inspection had been put on hold that's why it didn't happen before. Further into the conversation I'm told that I must not have answered my phone and they called several times. There was no accountibility for their broken process. I was actually told I the customer should've followed up more and it was my responsibility to get the inspection. I was told I didn't know how to communicate and that she was going to hang up because I clearly wasn't able to understand.
Feels like a money grab Ford! Insoeft vehicles after the client gives them back so you can charge more. Thanks alot.