Samantha C

Review of Sheraton Gateway Los Angeles

Never before, have I arrived at a hotel and felt s...

Never before, have I arrived at a hotel and felt so confused as to what to do. Due to COVID - valet parking was closed. There were cars parked on all sides of the hotel, behind the hotel and even in spots that were reserved. The traffic of cars coming in, made the entrance so clustered. We were told to park anywhere - but luckily someone came out of a spot and I was able to park. Once I got to the room, I went into the bathroom to take a shower, and the water pressure was very low. To make matters worse, I woke up the following morning to get something from my car, and there were 2 tow trucks outside. I asked someone what was happening, and he told me that they were towing cars who didn't pay for a parking permit. At no point during check-in did they tell us we had to pay for a permit to park!! So 1 hour before checking out, I had to pay $33 for a permit to prevent my car from being towed. I return upstairs to shower before leaving for the airport and there's no hot water - none! I will never stay at the Sheraton in LAS again. I was beyond disappointed with my experience in that hotel.