We made an appointment to get a split line (2 inte...

We made an appointment to get a split line (2 internet connections) set up in our home due to renters in the basement. We called a few days later to cancel the appointment due to circumstances changing. When we requested the appointment be canceled the employee said "I'll get the internet canceled" and hung up before we could correct her. The internet was immediately canceled. We called back to explain that was not what we requested, and two different employees we spoke to both stated we had never had an account or service provided with Direct Communications to our address. It was like we never existed. This is the third time they have cancelled internet to our house when we have not requested it. Everytime it takes days before they turn it back on- which affects our work. I have never seen such poor customer service. They don't even deserve a 1 star. I could call and request to cancel the internet on my neighbor and they wouldn't even bat an eye. I have never seen any other internet providers with such poor guidelines and safety procedures (or lack there of) in place. I would change providers if I could but unfortunately they are the only one who service my neighborhood.