callie beattie

Review of ALB Tech

I think this may be the first internet review I've...

I think this may be the first internet review I've ever written but it's seriously, truly deserved. My hard drive crashed around 5pm on Monday while I was mid crunch time on a deadline, and I was very devastated. I dropped my laptop at ALB Tech around 1:30pm the next day and was told the turn around time would probably be a day, which seemed SO reasonable to me as it was. I was prepared to wait at least a week so a day felt like nothing. You can imagine my shock, gratitude and relief when I got a call at 4:43pm that my computer was ready for pick up, same day! (and I was able to get it when I was off work because they stay open til 7:00 on Tuesdays! very cool of them) I think we can all agree that that kind of turn around is almost unheard of and WAY beyond what I would ever expect a repair place to be able to do. So, the actual labor/service provided is definitely top notch, and I could leave it at that. But! I also really need to comment on the level of patience and general human kindness that was shared alongside well explained + straight forward info about my best options going forward with my truly fried hard drive. Shout out to Cindy for the kindness and for really speedy repair work! Richmond is super lucky to have such a killer repair shop! Edit: I also feel that their prices are incredibly reasonable which was an added relief + bonus!