Scott Tucker

Review of Optimum RV

I drove from Tampa to Ocala to see a 2016 Mirada t...

I drove from Tampa to Ocala to see a 2016 Mirada they didn t have pictures of online. We bought the vehicle (so we thought) and went home for the day. That night after looking at pictures on their website, I realized they showed me a 2015 that was sold. Now I m wondering what did I actually buy? The next day I called the salesperson and explained the situation. It was his day off so answers didn t come quick. Once they found the vehicle I had purchased they tried to say the unit was as-is, after I had already signed the paperwork. It was missing a TV, a DVD player, 2 faucets had been replaced with cheap faucets, unlike the vehicle I thought I was buying. They tell me they are going to ship me a faucet and a dvd player, but I had to purchase the TV that was missing. Customer service does not exist. Ask for a manager, they never call you back. Last but not least, when I brought the unit home I noticed I don't have a key to any of the locking compartments, still trying to get that fixed, or locksmith bill is next. Don't listen when they tell you "they check everything".