The stay was spoiled by an extremely long check-in...

The stay was spoiled by an extremely long check-in. The room was locked from an inside (an apparent malfunction of an internal security lock ), so we had to wait upstairs for a very long period and the front desk staff did not seem to be bothered about this fact. For the first 15-20 minutes they even did not call maintenence and it took me going downstairs and reminding them that we are actually waiting to enter our room, only then they picked the phone and called. Overall, the front desk which is supposed to be the front line of customer care, was absolutely useless during whole our stay and even cleaning lady was more worried and tried to do at least something to get us inside the room. The location is also kinda aside of everything. The only two positive things - view is really stunning and the lady at breakfast is super friendly and nice. Taking the choice of hotels with similar offerings, I would go elsewhere.