An uncertain start which turned into an amazing ex...

An uncertain start which turned into an amazing experience. We arrived late in the evening and were checked-in and quickly shown to our room. The room was nice and clean, although slightly dated. As it was around 9pm we got changed and headed straight out for dinner. After finding our way around, working out what was what and where the notable points were we headed to the Tropic bar for some drinks and music which was a nice way to end a long day travelling. It was only the following morning we realised our room did not have a sea view which we had paid for. There were also works in the room next door which started early and were very noisey. I spoke with guest relations and reception staff, all of whom were very understanding and extremely helpful, advising they would move us as soon as another room came available after check-out. After a day of exploring locally we came back to the hotel and found our bags had been moved to a much nicer room with a beautiful view of the ocean and mountains. Now the holiday could really begin! We spent at least 7-8 hours per day down by the pool, enjoying not only the weather but the poolside service. Coffees, alcohol, ice creams, fruit & various treats brought round by the wonderful waiters, one of which on roller skates was super helpful. The all Inclusive buffet, though sometimes repetitive was always delicious and plentiful regardless of the time of service. The external bars are nice, we chose Sundowners for a more peaceful evening as Tropic can get loud & lively. The shisha option is good and much cheaper than in other countries I ve visited. Something else quite wonderful which we were completely unaware of is the cats, there are dozens living in and around the complex, healthy and friendly and cared for by the hotel. All in all we both loved the Rixos and have made a promise to ourselves to return around the same time next year for a late second holiday.