I had booked the weekend for valentines day with a...

I had booked the weekend for valentines day with also 2 1hour treatments at the spa. For our first night we had two small beds as they claimed to have no other rooms available. On our second morming we had our treatmemts booked however my partner got called first and had her treatment while I waited while no one attended me after I filled out my form, so I sat for 1 hour when finnally somone advised no one can do my treatment as somome has called in sick.. and now 15 days later I still haven't received my deposit back in to my account. terrible experience.