I've been trying to buy Microsoft Office from the ...

I've been trying to buy Microsoft Office from the Microsoft online store for the past 3 days...The store was trying to bill my credit card for a $0 purchase, naturally my bank declined the purchase. I called the customer service number and was told there was nothing they could do, just wait a day or two and call back in and try to purchase on the phone. So today I call in and the purchase is declined again. This time I'm told that my Microsoft account is really old and rarely used so it has to be escalated to the fraud department. Then I should receive a call back in 1-6 hours from the fraud dept that will verify my account (for the 3rd time) then it would be unlocked and I can try to give them my money again. What a joke...