What I am disappointed is the billing - during reg...

What I am disappointed is the billing - during registration, I am asked to provide Letter of Guarantee *AVIVA did this for me - it was a company Insurer that I am claiming this stay against.

However, the registeration staff insisted that I MUST provide my alternate insurer *just in case* Mt E had to do extra procedures. I provided my personal insurer, Prudential just as a back up.

In short, Mt E Novena charged my *personal* insurance the cost of my stay and ignored the Letter of Guarantee from AXA - A Total MISTAKE in the billing!

I called their helpline 3 days ago and till now I have no response to this.

If anyone at Mt E reads this - please call me 96871263 - I want this resolved immediately.

AGAIN
I am calling on a Sat and cant even get through and no one calls back to resolve,

Very unprofessional in dealing with billing isses - beware.