Receptionist was rude. Hotel is the most dirty hot...

Receptionist was rude. Hotel is the most dirty hotel I ever stayed in my life. Room was big but nothing was working. Took us 3 different keys and 10 try with the last one to open the door. Every time we were trying for 10 to open the door. Tv wasn t working, someone just came up and put new batteries on the tv remote. Hair dryer wasn t working either. Pillows are full in stains. Carpet is disgusting all with stains. Walls in every corner is full of cobwebs. I don t understand where the 4 stars are coming from.