I have never seen anything like this. Poor managem...

I have never seen anything like this. Poor management, lack of information, not helpful. I booked a kingsize room and was given a twin room. I initially accepted it but the room had no shower gel, no bath robes. I asked them to change it and they did. I also asked whether they have shower gel because there was none in my first room. Reception said they don't have shower gel in the hotel which was strange considering it's a 4* hotel. However, moved to my other kingsize room, the shower gel was available indeed. As I moved to the other room, I noticed I had forgotten the tweezers in my first room. I contacted the reception who said they will speak with housekeeping and call me back. This never happened and I didnt insist because it was just tweezers.

Breakfast at weekend was a nightmare, queuing for 15-20 minutes as they said they were very busy with lots of customers. Well, I think that's the whole idea of a hotel, to be busy with customers. No hotel should have more customers than its capacity. There were clearly tables available but not enough staff to clean them. Also, they would always prioritise the big groups and families while single or couple guests would have to continue to wait for a table to become available.

On my departure, I notived that some items were forgotten in my room. I emailed the hotel but never received any reply. My friend phoned them and they said they would check with housekeeping and then call him back. This never happened. I phoned myself several times and they kept saying that they need to investigate and get back to me which never happened. Overall a very poor experience from an expensive hotel.