I had a screen replaced there and it was fine unti...

I had a screen replaced there and it was fine until I fell and it broke. I brought it in to have the screen replaced again, but the screen cracked within hours of the repair, although it was only used once and in an Otterbox in a pocket in my purse the whole time. I emailed immediately, and the owner said I must have dropped it and he would not repair it. Within the next week, a large chunk came out above the home button and other cracks appeared along the side all through normal use. I never dropped the phone and had it in a case the whole time- it was clearly defective glass or a poor installation. Very weird and very upsetting to pay a good chunk of cash for inferior quality work and a poor product.
The owner said it was no fault of his and was extremely insistent that the only way it could have cracked repeatedly was from repeated droppings, although I stated repeatedly I did not drop it. I am out $150 + tax for a terrible product and my business and life are affected negatively by this very poorly done phone repair and extremely insulting service. Avoid at all costs. I have never been treated like this at any shop before and found his attitude very shocking as I was just trying to rectify a real problem and being told I was lying was pretty stunning.
The interaction was completely bizarre.