They earned that one star. on the bright side, at ...

They earned that one star. on the bright side, at least it can't get any worse.
I paid a bill at the time they deliver and yet I've been charging for late fee(cuff) for that delivery ever since. I called them at least 5-6 times to ask for explanation and I kept getting "the person in charge is unavailable" every single time. Also, I have micro fiber in my weekly order and 3 outta 10 times I would get something else because "we ran out of microfiber and I don't have any in my truck". OMG, why are they still in business???